Online reviews are such a crucial element for any locally focused business. Today more than ever the ability to demonstrate to potential customers that others have had a great experience using your business is vital in encouraging people to use your business over rivals.
Gaining as many positive reviews as possible will directly impact on how many people decide to buy from your business as well as boosting your online presence overall.
The SME Toolkit makes it easy to elicit reviews from customers – and put emphasis on those with the best comments to make – so you have as many glowing testimonials as possible!
Social media can be hard to keep on top of – multiple platforms to keep updated, to add new content to and respond to customer comments and engagement. To reach new customers and retain existing customers social media has huge value, but managing the likes of Facebook, Twitter, Instagram and LinkedIn can be a job you don´t have time for – unless you want to bring in an agency at £100s per month to manage your social media platforms.
Using the SME Toolkit you can manage your social media presence with ease, without it eating up hours of your time or paying out to have someone outside your business run it.
Schedule a series of posts in one go in advance or create a post and send it to your various social media platforms with one click! The SME Toolkit´s social media management module makes it easy.
Your business´ reputation can all too easily be damaged when somebody posts something negative online – especially if you don´t spot it til much later.
Google uses your reviews and online reputation as part of how they rank your website amongst others so this can be more important and have greater impact than just being about one grumpy customer.
Did you know?
3.3 is the minimum star rating of a business consumers would engage with.
94% of consumers say an online review has convinced them to avoid a business
The SME Toolkit can help you ensure your review ratings are optimal by helping you keep track of and respond rapidly to any reviews and have a chance to resolve issues before they damage your reputation.
The SME Toolkit enables you to:
-Ensure listings of your business are accurate everywhere they appear ensuring accuracy and thereby improving your ranking within Google.
– Update listings of your business in real time
– View Google insights
– Give Google a single view of your business helping to keep you at the top of the listings, getting you seen by more customers!